(10) The patient has the right to be advised if the hospital proposes to engage in or perform human experimentation affecting the patient’s care or treatment. Participation by patients in clinical training programs or in the gathering of data for research purposes shall be voluntary. The patient has the right to refuse to participate in such research projects.
(11) The patient has the right to expect reasonable continuity of care. The patient has the right to be informed by the attending physician of any continuing health care requirements following discharge;
(12) The patient has the right to receive an itemized, detailed, and understandable explanation of charges regardless of the source of payment;
(13) The patient has the right to know what hospital rules and regulations apply to his or her conduct as a patient;
(14) Whenever possible, guardians or parents have the right to stay with their children 24 hours per day. Whenever possible, agents, guardians, reciprocal beneficiaries or immediate family members have the right to stay with terminally ill patients 24 hours a day;
(15) A patient who does not speak or understand the predominant language of the community has a right to an interpreter if the language barrier presents a continuing problem to patient understanding of the care and treatment being provided. A patient who is hearing impaired has a right to an interpreter if the impairment presents a continuing problem to patient understanding of the care and treatments being provided;
(16) The patient has the right to receive professional assessment of pain and professional pain management;
(17) The patient has the right to be informed in writing of the availability of hospice services and the eligibility criteria for those services;
(18) The patient has the right to know maximum patient census and the full-time equivalent numbers of registered nurses, licensed practical nurses, and licensed nursing assistants who provide direct care for each shift on the unit where the patient is receiving care;
(19) The patient has the right to participation and means for making informed decisions regarding his/her plan of care;
(20) The patient has the right to have a family member or representative of his or her choice and his or her own physician notified promptly of his or her admission to the hospital.
(21) The patient has the right to provision of care in a safe setting;
(22) The patient has the right to freedom from all forms of abuse or harassment;
(23) The patient has the right to access to clinical records as quickly as record keeping systems permit.
Your Responsibilities as a Patient
1) To keep your appointments or phone the hospital if you cannot keep them.
2) To be considerate of other patients by respecting their privacy and limiting visitors.
3) To observe safety regulations, including the no-smoking policy.
4) To supply accurate information to appropriate personnel and report unexpected changes in your condition to your physician and members of the health care team.
5) To ask questions if medical instructions are not clear.
6) To follow the treatment plan recommended by your physician. This includes cooperation with other healthcare personnel who are implementing physician orders.
If during your stay here, you have a problem that is not dealt with to your satisfaction, after discussion with your attending physician or Director of Nursing, please feel free to contact our Quality Management Department at extension 295.
The Quality Management Program exists to resolve such problems and welcomes any thoughts, suggestions or criticisms concerning the total operation of this hospital. If you are unable to reach the Quality Management Department, your nurse will see that they are made aware of your concerns. If the situation requires immediate attention, a member of the hospital administration will come to your bedside. Investigation into your problem will begin immediately and we will work to resolve the issue as soon as possible. All communications and correspondence will receive prompt and personal attention.
You may also make a complaint about the hospital to Vermont state agencies. You can contact them whether or not you have complained to the hospital first.