Payment Policies and Options
We are pleased you have chosen North Country Hospital for medical services. This information is intended to briefly explain our billing and payment options and to provide assistance in making your experience with our Patient Accounting office as pleasant as possible.
Billing for Our Services:
Our registration staff will ask you for insurance information at each of your visits. If any changes occur with your insurance and/or employment, please inform the registrar. Your cooperation in giving complete insurance information will help get your insurance claim processed quickly. Most bills will be submitted directly to your insurance carrier for processing on your behalf. We will let you know if we are unable to submit claims to your insurance carrier on your behalf. If this is the case, you will be supplied with all required billing information, but payment will be requested from you at time of service.
Payment of Your Bill:
Regardless of your insurance coverage, patients are ultimately responsible for payment of their medical bills. Although we will bill your insurance on your behalf and make every reasonable effort to obtain payment from your insurance carrier, if they reject the claim or delay payment, we ask you for payment in full.
Payment of all known deductibles, co-payments, and non-covered services will be requested at the time service is rendered. Patients without insurance will be asked for payment in full when service is provided unless other payment arrangements are made. We may also request payment of previously unpaid balances.
Payment Options for Our Patients:
North Country Hospital offers a 10% discount on all self pay accounts if requested and paid in full within 30 days of initial billing. Additional discounts may be offered if paid in full at the time of service or if paid within five business days.
We accept all major credit cards as a convenience to our patients, in addition to check, cash, or money order. For patients wishing to make payment arrangements, we have a financing program available.
If you are unable to pay your balance, our Financial Counselors will be happy to help you determine if you qualify for financial assistance. Please call our Patient Accounting office at 1-802-334-3274 or 1-802-334-3273, 8:00 AM to 4:30 PM, Monday through Friday.