What is a patient portal?
A patient portal is a secure online website that gives you convenient 24-hour access to your personal health information and medical records. It’s known as your electronic health record or EHR. Use on any device with an Internet connection.
How do I get access to a patient portal?
To enroll in the new Health E Life portal
please call 802-334-4192 or email: firstname.lastname@example.org and the patient portal help desk will verify your information and send you an enrollment link or your health care providers can provide you with instructions to set up your account. There may be a couple of steps involved, including creating a secure password to make sure that only you have access to your health information. Once your account is set up, you’ll be ready to conveniently access your health information and medical records.
Will my past history of medical information be available on the new Patient Portal?
No, only health information gathered on or after May 16, 2022, will be available on your Patient Portal. HealtheLife is part of North Country Hospital’s new electronic medical system called Cerner. Because it is a new system, only the information gathered after installation will appear. While information prior to May 16, 2022, is stored in your hospital medical record, your Patient Portal will display information added after the creation of the portal.
What if I forget my NCH Patient Portal Account username or password?
- Visit the Patient Portal and click either “Forgot My Username” or Forgot My Password” to reset.
- You can also call Cerner Consumer Care at 877-621-8014 for patient portal and HealtheLife app assistance.