No matter what your problem is, there is lots of help available. You can find assistance by calling Cerner Consumer Care at 877-621-8014.

Yes, for services that do not require a physician’s order you can request an appointment in the Appointments section. Simply choose the “Schedule a New Appointment” link and follow the prompts. Appointment requests may only be used to schedule wellness …

Your test results are released to your account once they have been finalized. This typically takes about three days.

No. Due to the sensitive nature of medical information, each adult must establish his or her own account in North Country Hospital’s HealtheLife.

Yes, you will have access to your child’s health information through the Patient Portal from birth through 12 years of age if a pediatric minor proxy form has been completed. When a child turns 12, access is changed to billing …

Visit the Patient Portal and click either “Forgot My Username” or Forgot My Password” to reset. You can also call Cerner Consumer Care at 877-621-8014 for patient portal and HealtheLife app assistance.