No matter what your problem is, there is lots of help available. You can find assistance by calling Cerner Consumer Care at 877-621-8014.
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Can I request an appointment using the Patient Portal?
Yes, for services that do not require a physician’s order you can request an appointment in the Appointments section. Simply choose the “Schedule a New Appointment” link and follow the prompts. Appointment requests may only be used to schedule wellness …
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When will labs be available to patients in the patient portal?
Your test results are released to your account once they have been finalized. This typically takes about three days.
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Can my spouse and I share one HealtheLife account?
No. Due to the sensitive nature of medical information, each adult must establish his or her own account in North Country Hospital’s HealtheLife.
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Can a parent see their minor child’s patient portal?
Yes, you will have access to your child’s health information through the Patient Portal from birth through 12 years of age if a pediatric minor proxy form has been completed. When a child turns 12, access is changed to billing …
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What if I forget my NCH Patient Portal Account username or password?
Visit the Patient Portal and click either “Forgot My Username” or Forgot My Password” to reset. You can also call Cerner Consumer Care at 877-621-8014 for patient portal and HealtheLife app assistance.
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