A parent can see the full portal up until the age of 12 including notes, results, messages, etc. Once the patient turns 12 the parent will only be allowed to access billing.Read More
What if I have technical problems with the Portal?
No matter what your problem is, there is lots of help available. You can find assistance by calling Cerner Consumer Care at 877-621-8014.Read More
Can I request an appointment using the Patient Portal?
Yes, for services that do not require a physician’s order you can request an appointment in the Appointments section. Simply choose the “Schedule a New Appointment” link and follow the prompts. Appointment requests may only be used to schedule wellness …Read More
When will labs be available to patients in the patient portal?
Your test results are released to your account once they have been finalized. This typically takes about three days.Read More
Can my spouse and I share one HealtheLife account?
No. Due to the sensitive nature of medical information, each adult must establish his or her own account in North Country Hospital’s HealtheLife.Read More
Can a parent see their minor child’s patient portal?
Yes, you will have access to your child’s health information through the Patient Portal from birth through 12 years of age if a pediatric minor proxy form has been completed. When a child turns 12, access is changed to billing …Read More