For Your Convenience
North Country Hospital has an open visitation policy which means that families are welcome 24 hours a day. This policy gives the patient and family the ability to determine what visitation options work best for them. Other guests are encouraged to discuss visitation preferences with the patient and their family. Suggested visiting hours are between 12 noon and 8:30 p.m.
Department specific visitors:
Intensive Care Unit (ICU): Open visiting hours for immediate family.
Labor & Delivery: Attendant/s chosen by the mother with nurse or physician approval.
Post Partum: Unrestricted for spouse/partner. Healthy siblings may visit when accompanied by an adult.
Pediatrics: Unrestricted for parents.
Recovery Room: At the discretion of the PACU RN.
Emergency Department: Having family members present during stressful ED visit is important. Therefore, ED staff will make every effort to accommodate the needs of patients and family. Visitors may be asked to leave the room to permit provision of care and/or privacy. Parents are asked to remain with a child, unless otherwise indicated.
Special considerations will be made for palliative patients and for compassionate reasons.
Visitors are welcome to eat in the Hospital Cafeteria, which is located on the lower level. All food is prepared and served under the supervision of trained personnel. Patients are visited on a regular basis by the Dietary Supervisor during their stay. Cafeteria services are available to visitors between 6:30 a.m. and 10 a.m. for breakfast; 11 a.m. and 1 p.m. for lunch; and 4:30 p.m. and 6 p.m. for dinner, seven days a week. Beverages and snacks are available 24 hours a day from the vending machines located in the emergency department waiting room.
Flowers and Mail
Any mail or flowers addressed to you will be delivered to your room. Highly perfumed flowers are undesirable due to allergy concerns. Items received after your discharge will be forwarded to your home. You may send out stamped personal mail by giving it to your nurse or leaving it with the unit clerk. Stamps are available for purchase in the gift shop. Latex balloons are not allowed because of latex allergies.
Si vous ne comprenez pas l’anglais, n’hesitez pas a nous demander de l’aide. Should you require foreign language or other communication assistance, we will make all possible efforts to accommodate your needs. We have staff members who can interpret various languages. We also subscribe to AT&T Language Line.
All rooms, except ICU rooms, have a telephone so that patients may keep in touch with friends and family. A portable phone is available for the ICU rooms. The phone number to your room is 334 plus your extension. Note: in-room phones show only 3 digit extension. A 3 must be added before it for a true number such as 334-3513 (the 513 is the extension). To make a local call from your room, dial 9 to get an outside line, then the number you wish to call. All long distance calls must be made with a valid telephone credit card or by calling collect. To make a long distance call, dial 9 for an outside line, then 0 for help from the operator or use your credit card number.
A TTY for the hearing impaired is located in the Emergency Room. Persons with a TTY Unit in their home may communicate with North Country Hospital by calling 334-7900.
North Country Hospital Auxiliary operates the Window Box Gift and Coffee Shop on the main floor near the entrance. The shop offers a variety of unusual and moderately priced gift items, as well as coffee, soft drinks, snacks, sundries and a newsstand. All proceeds go toward Auxiliary sponsored projects to benefit the hospital.
Your room is furnished with cable television. The television is operated using the remote attached to your bed. Please keep the volume low so other patients are not disturbed. Talk with your nurse if you have any questions about the use of the television.