Revised visitor policy – November 16, 2020

To help ensure a safe care environment and limit possible exposure to coronavirus, we have modified our visitor policy temporarily. Please note that moms in labor and delivery may have their partner with them in the hospital.

  • All visitors and vendors will be screened for illness and asked specific questions.
  • Visitors should be prohibited in any area of the hospital except for:


  • 1 support person with a patient in labor, labor checks, prenatal ultrasounds, and post-delivery
  • 1 support person with a minor patient
  • 1 support person to assist patient with preop and post-op instructions
  • 1 support person to assist those with special needs (such as for a patient with cognitive impairment or disability who requires assistance to access care)
  • 2 support persons  allowed in patient room at one time for end of life situations

In clinics:

  • 1 support person with  patient who has need for direct assistance
  • Single parent with more than one child

North Country Hospital is here for our community!

The precautions we have taken along with new protections put in place during the COVID-19 pandemic make our hospital a safe place to receive healthcare.

We are happy to announce that we are again performing some procedures. We remain vigilant when it comes to screening, visitor restrictions, masking, as well as guidelines from the Center for Disease Control (CDC) and the Vermont Department of Health.


How did the hospital decide to move forward with scheduling some elective procedures?

On May 4, 2020, Governor Phil Scott announced limited elective procedures could resume, which had previously been put on hold as Vermont’s health care system focused on preparing for, and responding to, COVID-19.

“Our testing and tracing program will allow us to work with our health care providers and hospitals to begin providing some procedures that were put on hold,” said Governor Scott.

“While postponing these procedures was necessary to help protect our healthcare system, workers and patients during this pandemic, we know these procedures are important to Vermonters’ overall health. We thank everyone for their patience; they’ve helped us make sure we did not risk our ability to care for COVID-19 patients,” Governor Scott added. “But we’re at a point where we can begin lifting some restrictions.”

How will my experience be different now compared to before COVID-19?

We have implemented several important precautionary measures across our facilities. They include:

  • A process will be in place to screen patients for COVID-19-related symptoms prior to all scheduled procedures.
  • COVID-19 testing is required for procedures requiring airway management. Testing should be done and not exceed 96 hours prior to the procedure. Patients will be required to self-quarantine between testing and procedure.
  • We have updated our visitor policies, which will remain in place for the duration of the pandemic.
  • We continue to follow the current Centers for Disease Control and Prevention (CDC) guidelines on hand hygiene and social distancing.

Is it safe to return to your facility? How can I be sure the exam room, the equipment, the operating room, and the recovery room are safe?

Enhanced cleaning measures, constant housekeeping, access to alcohol-based hand gel and regular sanitation are all part of our daily routines. We have also added universal protections, including universal masking and comprehensive screening.

Am I more likely to be exposed to COVID-19 at a healthcare facility than other locations?

Few settings outside your own home have as many protections in place to prevent exposure to COVID-19 as our hospital. Our protections ensure everyone inside the building has been screened and everyone is instructed to wear a mask and observe social distancing.

Will I be tested for COVID-19 before my procedure?

Yes, you will be tested prior to your surgery or procedure. Patients must be tested no more than 96 hours prior to their surgery or procedure. It can be performed at the hospital.

Will my family be able to be with me?

Through guidance from the CDC, we currently permit one visitor to accompany patients when they come in for surgery or a procedure. If a patient is admitted as an inpatient after their surgery or procedure, their visitor must leave.

Where can I get more information about COVID-19?

The CDC has an informative website at  In addition, the State of Vermont Health Department has a wealth of localized COVID-19 information.