NCH recognizes how important support persons are in health care delivery. We are pleased to welcome support persons to accompany or visit our patients.

For end-of-life situations, the care team will make decisions about visitation.

To help ensure a safe care environment, we are providing guidance for support persons:

  • Support persons with fever, cough, or shortness of breath should seek medical care before visiting.
  • Support persons are discouraged from visiting patients who are at risk for severe illness from COVID-19.
  • Support persons are encouraged to consider video and/or audio calls if the patient is airborne, droplet, or contact isolation.
  • Support persons will be required to wear a mask (or face covering listed above) while in public spaces. When they are in a private patient room visiting, they may remove their mask.
  • Support persons are encouraged to hand sanitize as they enter the building and are encouraged to hand sanitize as they exit.
  • Support persons are allowed to eat in the cafeteria.

When visiting a COVID positive patient:

  • Support persons will be limited to essential visitors such as those helping to provide patient care.
  • Support persons are limited to one visitor at a time (except for end-of-life situations)
  • Support persons who are high risk for severe illness from COVID-19 are discouraged from visiting
  • Support persons should only visit the patient they are caring for and should not go to other locations in the facility
  • Support persons are encouraged to wear gloves, gown, and face mask when visiting the patient. The hospital will provide this PPE and assist with donning/doffing if needed.
  • Support persons will be required to leave the patient’s room for aerosol-generating procedures (except for end-of-life situations – in this case, support persons will be required to wear an N95 respirator in addition to gloves and gown while in the patient’s room).


From the time we greet you at North Country Hospital through the time you are settling back in at home, we will be partners in your well-being. We honor the trust you place in us by building a caring relationship, one that respects your unique needs and preferences. We will listen to you and answer your questions so you can share in the important decisions about your health.

Just like any family we will keep in touch, updating you on your condition and any related information during and after your stay. We take the time to discuss your concerns and care plans.

It’s been our tradition for 100 years to develop life-long relationships with our extended family members throughout our two-county area in the Northeast Kingdom. We are dedicated to bringing the latest medical expertise to our community, keeping your care close to home.

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